A company's image lives in the people who represent it.
In-Linea: workshops, training and team building to align your team's image, communication and behaviour with the company's values.
A logo tells only part of the story.
Every organisation, whatever its size, has its own ecosystem of values that should translate into recognisable communication codes.
Many companies have invested in their logo, website and premises. Yet clients decide whether to trust them by watching how people welcome them, speak, dress and behave. And that is often where the biggest gap lies: excellent organisations where what the company promises and what its people convey do not match.
Consistency is the foundation of a company's credibility.
64% of executives trust their own company, but only 48% of employees do. Yet in the public's eyes, employees are among a company's most credible spokespeople, more than the CEO.
Source: Edelman Trust BarometerThe three dimensions, applied to the team.
Communication
How the company speaks through its people, from first contact to an ongoing relationship.
- Welcoming clients
- Non-verbal and paraverbal
- On the phone and in person
- Managing the relationship
Image
A recognisable professional image, consistent with the brand and suited to every role.
- Corporate dress code
- Uniform
- Visual codes by role
- Grooming
Behaviour
The way the team brings the company's values to life, every day.
- Business etiquette
- Posture and presence
- Consistency between values and actions
- A culture of presence
From workshop to a complete programme.
Welcoming clients, dress code, non-verbal communication, etiquette.
The C(h)IC® Method applied to the team, from analysis to practice.
Shared experiences that build a culture of presence.
Owners, front office, sales, managers, also combined with the group programme.
Frequently asked questions.
Entrepreneurs, professional firms, companies and associations: especially any organisation whose people deal with clients and the public, from reception to sales.
Yes. Starting from the company's values and positioning, we define a clear uniform or dress code policy, suited to each role and shared with the team.
At your company, at the studio in San Romano or online. I travel anywhere in Italy.
It depends on the goals, the number of people and the roles involved. Length and format are defined after the introductory call and the initial assessment.
Let's talk about your team.
A free introductory call, to understand where to start and which journey makes sense for you.